There are no CD/DVD burners installed on this computer

If you receive this error message, but you do have a CD/DVD burner installed on your computer, then it may be because the CD/DVD burner installed is in AHCI mode. If you are using an Intel motherboard, you can install the Intel Matrix Storage Manager software, which will allow SyncBackPro V8 (or earlier) to correctly discover and use the CD/DVD burner.

Note: Support for CD/DVD burning has been removed from SyncBackPro V9 (and newer) versions