Modified on: Sat, 3 Nov, 2018 at 3:03 PM
So, ensure the email account you are using to send emails (under Log > Email Log settings page or To Email settings page) actually exists in the server, and that you are using the correct username and password for authentication. If you are unsure of the sending server connection details, please check with your system administrator or use a different email account to resolve the issue.
Did you find it helpful?Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.