Frequently Asked Questions (FAQs)

No answer to my email
I emailed you a technical support question directly. Why did you not answer? We often receive technical support questions that are emailed directly to our ...
Tue, 20 Nov, 2018 at 1:31 PM
Non-Reversable Deletion with DeleteOnClick
If I use DeleteOnClick to delete a file can I undelete it? No. Once a file has been securely deleted it cannot be recovered using any method. The fil...
Mon, 19 Nov, 2018 at 6:06 AM
Evaluating OnClick Utilities
Visit the OnClick Utilities download page and click the download link associated with the program you wish to try: https://www.2brightsparks.com/onclick/...
Mon, 26 Nov, 2018 at 9:08 AM
Validating Serial Numbers
Do I require an Internet connection to validate my serial number? No. You do not require or need an Internet connection (or any type of network connection)...
Thu, 15 Nov, 2018 at 2:36 PM
Searching the 2BrightSparks Site
How Do I Search the 2BrightSparks Website? * Please note that the Search function on 2BrightSparks website is currently disabled. Search function on our fo...
Mon, 19 Nov, 2018 at 6:13 AM
How to install SyncBack
If you are currently running SyncBackSE/Pro, close down the program* making sure it is not running in the background, and also that it does not have a sched...
Thu, 25 Apr, 2019 at 12:08 PM
Explain the trial versions
Do SyncBackSE or SyncBackPro become freeware once the trial expires? SyncBackFree, SyncBackSE, and SyncBackPro are different programs and can be installed ...
Thu, 25 Apr, 2019 at 11:43 AM
Redistributing Software
Can I redistribute software developed by 2BrightSparks? Yes. We stipulate two important conditions of use of our software: 1. Software produced by 2Bri...
Mon, 19 Nov, 2018 at 6:27 AM
Sending 2BrightSparks Attachments
You may send attachments with your support ticket which help in the diagnosis of the issue you are reporting. For example, you may wish to attach a log file...
Mon, 19 Nov, 2018 at 6:30 AM
How to deal with Spam emails
Some basic advice about what to do when Spam arrives through your email inbox - Don't reply to and don't open attachments from suspicious looking ...
Mon, 19 Nov, 2018 at 6:35 AM