Please double-check your card number. Are you entering the long number that spans the width of your card? This is the number that our payment processor requires. This should be 16 or more digits depending on your card type (15 digits for American Express), and entered without spaces or dashes. Some cards have a Card number printed on them, this is often an 8-digit number. This is not the number the store requires.
The authorization process is carried out by your bank, and our payment processor has no part in the subsequent decision. The decline message is sent to our payment processor by the bank with no explanation or justification.
The reason for a decline is often to do with incorrect information entered, which does not relate to your card. For example:
- Wrong issue number
- Wrong expiry date
- Wrong security code etc.
You might like to try again by clearing your browser cache before revisiting our web store.
How to clear your browser cache
By default, Internet Browsers store the content you view on the Internet onto your hard drive. There are occasions when you will need to manually delete these temporary files (the browser "cache"). There are many different browsers and numerous updates and versions to each one so we're unable to provide detailed instructions. We recommend doing a web search on how to clear your browser's cache.
If you still have problems we advise you contact your card issuer to find out more information.