2BrightSparks Help and Support
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Knowledge base
Frequently Asked Questions (FAQs)
Frequently Asked Questions (FAQs)
46
Is SyncBackFree free for business or commercial use?
Support Policy
Terms and Conditions
Receiving Email Responses From 2BrightSparks
Viewing our website in another language
View all 46
Technical Articles
Bug Reports
4
Information to include for technical support
Bug Reporting
Creating a debug information file
Email a Support Ticket option opens other applications instead of default email program
Cloud
22
Failed to scan files- Cloud error 403 Forbidden
Request time and current time difference too large
Amazon S3 Access and Secret Keys
Windows 8.1 and OneDrive
Amazon S3 - privileges required
View all 22
Common Questions and Solutions
42
Known bugs and problems with SyncBack
Automatic backup and sync when files change
Cannot see hidden folders
Backing up Microsoft Outlook PST files
The maximum path - filename length
View all 42
Compression and Encryption
14
Compression error - temp file - 506
Compression error: Cannot open zip file - 503
Compression error - Cannot move temporary file
Compression error- Cannot write to zip file - 507
Corrupted filenames in the Zip file
View all 14
Email
10
Receiving the log email on profile run
Emailing logs to a Google Gmail account
Unable to send email - Error with connecting server
Backup or sync my files using Gmail - Yahoo
Error 0x00002745 when testing email settings
View all 10
Fast Backup
5
Side effects using Fast Backups
Explain Fast Backups
SyncBackSE-Pro scans with Fast Backups
Using Fast Backups on all profile types
Rescan fails to copy based on archive attribute
File Transfer Protocol (FTP)
43
The Difference Between FTPS and SFTP
The difference between Active and Passive for FTP
Files with a leading dot or period are hidden
Common FTP errors and Socket Error messages
451 Failure writing to local file
View all 43
General
22
Safe Computing
Your Software Broke My Hardware
The Format of the Text Log File
The Differences Between File Systems
Assigning a drive letter to external USB
View all 22
Media Transfer Protocol (MTP)
1
Devices which mount using MTP-PTP
Network
17
Creating a network share to backup or synchronize
Cannot see networked/mapped drives in SyncBackSE/Pro
Scan Failure using network drives
Network failure error
Network Attached Storage - NAS devices
View all 17
OnClick Utilities
53
HashOnClick Hash Values
File conditions in UndeleteOnClick
HashOnClick - Hash Values and File Contents
Using EncryptOnClick on a USB key
DeleteOnClick is slow when wiping disk space
View all 53
Performance
6
Slow performance with a firewire device on Windows
Reducing the CPU usage when running a profile
Memory RAM usage comparison
The first run of a profile takes a long time
Profiles begin to run slowly
View all 6
Restore
3
How to Restore Profiles
Restore one or a selection of my files
RollBack/Restore from Version files
SyncBack Configuration
39
Revert saved default settings back to factory configuration
Transferring profiles from one computer to another
Variables
Example filters for SyncBack
A program needs your permission
View all 39
SyncBack Errors
21
eml files have wrong last modification date time
External exception E06D7363
The drive X does not exist
Invalid self-extractor configuration
Desktop Search programs and open-locked files
View all 21
SyncBack Management System (SBMS)
1
The SyncBack Management System Guide
SyncBack Touch
13
SyncBack Touch Guide
Why SyncBack Touch Does Not Work With iOS
Permission denied writing to SD on Android
SyncBack Touch as an alternative to FTP
Creating a SyncBack Touch profile
View all 13
Task Scheduler
29
Windows Task Scheduler Fails
The Windows Task Scheduler
How to see the list of scheduled jobs
How to set up a different schedule at the weekends to that of a weekday
Auto-shut down after running a schedule
View all 29
Third Party Programs Compatibility
17
SyncBack runs slowly when using anti-virus software
Anti-virus flags software as Suspicious
WebDrive and SyncBack
WebDav and SyncBack
Backup TrueCrypt containers
View all 17
Windows Errors
26
Access Denied Error Message
Access Denied for folder System Volume
Cannot copy files or folders with full-stop
Delayed Write Failed error message from Windows
Cannot copy file - 87 - The parameter is incorrect
View all 26
Install or Uninstall
14
Running SyncBack from an external storage device (No Install Version)
Install SyncBack with no prompts
Error - the file is being used by another process
Updating software by 2BrightSparks
Upgrading from SyncBackSE to SyncBackPro
View all 14
Sales
Sales
22
How to Pay for Software from 2BrightSparks
Upgrade Policy for SyncBack (excluding SyncBackFree)
I Have Lost My Serial Number
How to pay via PayPal
Frequently Asked Questions (FAQ) on SyncBack Licensing
View all 22
Web Store
Web Store
14
2BrightSparks Store Information
Safe Secure Store Orders
Web Store Multi-Currency Payments
2BrightSparks Store Methods of Payments
The Store Will Not Accept My Card Details
View all 14
Legal
Legal
6
Explain the Ownership Rights of your Software
Software License Agreement
SyncBack Licensing (for SyncBackSE and SyncBackPro)
SBMS Licensing
The End-User License Agreement
View all 6
Education and Non-Profit
Education and Non-Profit
3
Licensing for Education and Non-Profit
Defining Non-Profit status
I Represent a Tax Exempt Non-Profit Organization