2BrightSparks Help and Support

Frequently Asked Questions (FAQs) 46

• Is SyncBackFree free for business or commercial use?
• Support Policy
• Terms and Conditions
• Receiving Email Responses From 2BrightSparks
• Viewing our website in another language

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Bug Reports 4

• Information to include for technical support
• Bug Reporting
• Creating a debug information file
• Email a Support Ticket option opens other applications instead of default email program

Cloud 22

• Failed to scan files- Cloud error 403 Forbidden
• Request time and current time difference too large
• Amazon S3 Access and Secret Keys
• Windows 8.1 and OneDrive
• Amazon S3 - privileges required

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Common Questions and Solutions 42

• Known bugs and problems with SyncBack
• Automatic backup and sync when files change
• Cannot see hidden folders
• Backing up Microsoft Outlook PST files
• The maximum path - filename length

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Compression and Encryption 14

• Compression error - temp file - 506
• Compression error: Cannot open zip file - 503
• Compression error - Cannot move temporary file
• Compression error- Cannot write to zip file - 507
• Corrupted filenames in the Zip file

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Email 10

• Receiving the log email on profile run
• Emailing logs to a Google Gmail account
• Unable to send email - Error with connecting server
• Backup or sync my files using Gmail - Yahoo
• Error 0x00002745 when testing email settings

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Fast Backup 5

• Side effects using Fast Backups
• Explain Fast Backups
• SyncBackSE-Pro scans with Fast Backups
• Using Fast Backups on all profile types
• Rescan fails to copy based on archive attribute

File Transfer Protocol (FTP) 43

• The Difference Between FTPS and SFTP
• The difference between Active and Passive for FTP
• Files with a leading dot or period are hidden
• Common FTP errors and Socket Error messages
• 451 Failure writing to local file

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General 22

• Safe Computing
• Your Software Broke My Hardware
• The Format of the Text Log File
• The Differences Between File Systems
• Assigning a drive letter to external USB

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Media Transfer Protocol (MTP) 1

• Devices which mount using MTP-PTP

Network 17

• Creating a network share to backup or synchronize
• Cannot see networked/mapped drives in SyncBackSE/Pro
• Scan Failure using network drives
• Network failure error
• Network Attached Storage - NAS devices

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OnClick Utilities 53

• HashOnClick Hash Values
• File conditions in UndeleteOnClick
• HashOnClick - Hash Values and File Contents
• Using EncryptOnClick on a USB key
• DeleteOnClick is slow when wiping disk space

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Performance 6

• Slow performance with a firewire device on Windows
• Reducing the CPU usage when running a profile
• Memory RAM usage comparison
• The first run of a profile takes a long time
• Profiles begin to run slowly

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Restore 3

• How to Restore Profiles
• Restore one or a selection of my files
• RollBack/Restore from Version files

SyncBack Configuration 39

• Revert saved default settings back to factory configuration
• Transferring profiles from one computer to another
• Variables
• Example filters for SyncBack
• A program needs your permission

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SyncBack Errors 21

• eml files have wrong last modification date time
• External exception E06D7363
• The drive X does not exist
• Invalid self-extractor configuration
• Desktop Search programs and open-locked files

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SyncBack Management System (SBMS) 1

• The SyncBack Management System Guide

SyncBack Touch 13

• SyncBack Touch Guide
• Why SyncBack Touch Does Not Work With iOS
• Permission denied writing to SD on Android
• SyncBack Touch as an alternative to FTP
• Creating a SyncBack Touch profile

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Task Scheduler 29

• Windows Task Scheduler Fails
• The Windows Task Scheduler
• How to see the list of scheduled jobs
• How to set up a different schedule at the weekends to that of a weekday
• Auto-shut down after running a schedule

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Third Party Programs Compatibility 17

• SyncBack runs slowly when using anti-virus software
• Anti-virus flags software as Suspicious
• WebDrive and SyncBack
• WebDav and SyncBack
• Backup TrueCrypt containers

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Windows Errors 26

• Access Denied Error Message
• Access Denied for folder System Volume
• Cannot copy files or folders with full-stop
• Delayed Write Failed error message from Windows
• Cannot copy file - 87 - The parameter is incorrect

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Install or Uninstall 14

• Running SyncBack from an external storage device (No Install Version)
• Install SyncBack with no prompts
• Error - the file is being used by another process
• Updating software by 2BrightSparks
• Upgrading from SyncBackSE to SyncBackPro

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Sales 22

• How to Pay for Software from 2BrightSparks
• Upgrade Policy for SyncBack (excluding SyncBackFree)
• I Have Lost My Serial Number
• How to pay via PayPal
• Frequently Asked Questions (FAQ) on SyncBack Licensing

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Web Store 15

• 2BrightSparks Store Information
• Safe Secure Store Orders
• Web Store Multi-Currency Payments
• 2BrightSparks Store Methods of Payments
• The Store Will Not Accept My Card Details

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Legal 6

• Explain the Ownership Rights of your Software
• Software License Agreement
• SyncBack Licensing (for SyncBackSE and SyncBackPro)
• SBMS Licensing
• The End-User License Agreement

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Education and Non-Profit 3

• Licensing for Education and Non-Profit
• Defining Non-Profit status
• I Represent a Tax Exempt Non-Profit Organization