2BrightSparks Help and Support

Using an old version

Check to make sure you are using the latest version. Install over your current version. Do not uninstall first.

Wrong product

Are you trying to use a SyncBackPro serial number with SyncBackSE?

Computers current date & time is wrong

If the date & time on your computer is incorrect then your serial number may be rejected. Please make sure that at least the date is correct.

Entering Serial Number

Copy and paste your serial number into the text field to the right of the key symbol on the evaluation screen that opens when starting the program, then click OK.

Copying and pasting is the best way to make sure you are entering the correct serial number.

For those who are unsure how to quickly copy and paste here is how:

1. Select the serial number by dragging your mouse over it (highlight the whole serial number).

2. To copy, hold down both the Ctrl and C keys on the computer keyboard.

3. Click your mouse pointer into the text field to the right of the key symbol on the evaluation screen that opens when starting SyncBackSE.

4. Paste by holding down the Ctrl and V keys (SyncBackSE/Pro may do this for you depending on when you try to enter the serial number).

All versions of SyncBackSE, SyncBackPro, and SyncBackFree can be safely installed over an existing installation. By doing this, you will ensure any profiles you have created continue to be active.

Please be aware that uninstalling will delete your profiles and settings.

Network connection
A network connection is not required for serial number verification. However, it may be required to verify Upgrade Assurance.