Frequently Asked Questions (FAQs)

Is SyncBackFree free for business or commercial use?
Yes. Our freeware (including SyncBackFree) is free for personal, educational, charity, government, and commercial use. • No Spyware, Trojans, Viruses, o...
Sun, 18 Nov, 2018 at 11:25 PM
Support Policy
2BrightSparks Technical Support Policy Support Options To ensure every customer who requires assistance receive appropriate support, 2BrightSparks ...
Fri, 21 Jan, 2022 at 12:24 PM
Terms and Conditions
You are advised to visit our Terms and Conditions page periodically as we reserve the right to update them at any time and without notification: https://ww...
Fri, 23 Feb, 2024 at 3:11 PM
Receiving Email Responses From 2BrightSparks
This article details the steps you need to take in order to receive email responses from 2BrightSparks Pte Ltd. This applies to both Support Requests and ou...
Tue, 20 Nov, 2018 at 1:31 PM
Viewing our website in another language
You can choose to view our website in a number of languages using Google Translate: https://translate.google.com/ or Microsoft Bing: https://www...
Fri, 17 Jul, 2020 at 3:10 PM
The Latest Version Numbers & Updates
Our Downloads Page also provides links to the URLs presented here. The SyncBack Family of Products To download the latest version of SyncBack (V11): ...
Wed, 5 Jul, 2023 at 10:56 AM
2BrightSparks Freeware
What Freeware do you produce? All our freeware is for the Microsoft Windows operating system (with the exception of SyncBack Monitor for Android and Syn...
Fri, 19 Jul, 2024 at 2:59 PM
Profile Types: The difference between Backup, Sync and Mirror
A backup copies files in one direction: from the source to the destination. It does not delete files in the destination. It will replace files in the destin...
Fri, 7 Jul, 2023 at 4:22 PM
My serial number does not work
Using an old version Check to make sure you are using the latest version. Install over your current version. Do not uninstall first. Wrong product ...
Fri, 7 Jul, 2023 at 4:24 PM
Uninstalling and Removing SyncBack
If you used the default installation procedure you may uninstall the program using the same method all software is uninstalled in Windows. If you downlo...
Fri, 7 Jul, 2023 at 4:25 PM