If you cannot download a file directly from our site, then it is probable that your local computer, office network, browser, firewall, or security setting is preventing the download. Here is a checklist to go through:
1. Try downloading the file again. Sometimes the link between our server and your ISP may experience a glitch.
2. If you use a download 'accelerator' or download manager, switch it off temporarily as they can cause problems by corrupting files.
3. Check your firewall or security settings as they may be preventing the download.
4. Try downloading the file on a different computer, preferably one not on an office network.
5. Ask your network administrator whether there are any security settings that prevent files being downloaded from the Internet. System administrators sometimes disallow certain types of files from being downloaded to prevent viruses etc.
6. If our website shows a security check, an "Access denied" or "HTTP Error 403 Forbidden" message, or otherwise blocks the download, you can download the same installers from our alternative download location: https://www.2brightsparks.com/mirror. Open the Release folder for the current version, or the Beta folder for the latest beta, then click the installer you need and choose Download.
7. If you are attempting to use the link from within your original order confirmation from our payment processor, that link may now be out of date. There is absolutely no need to be concerned by this as you can download exactly the same file from our main website.
We have tens of thousands of downloads every month, and although sometimes our server experiences glitches, these are thankfully very rare. If you continue to experience problems downloading a commercial product, please get in touch: