You can now sign up for Upgrade Assurance which is an automatic rebilling subscription. Customers can choose to be rebilled once every year. Subscribed customers will get upgrades to major version releases for free as well as extended priority support via our support ticketing channel. New to SyncBack V12, Upgrade Assurance also includes Insider Access. Insider Access gives you early access to major new features before they're officially released in the next major version of SyncBack, at no additional cost.
Upgrade Assurance customers will continue to enjoy these benefits as long as they stay subscribed. This subscription program is open for new and upgrading customers of SyncBackSE/Pro. It can also be purchased at a later stage.
What is the cost for Upgrade Assurance?
Customers need to purchase the same number of Upgrade Assurance subscriptions equivalent to the number of SyncBackSE/Pro licenses (or upgrade licenses) they plan to purchase. For example, when buying 5 SyncBackPro licenses, then you will need to purchase 5 SyncBackPro Upgrade Assurance subscriptions as well.
As a subscription service, the charges are automatically renewed annually on the anniversary date of your Upgrade Assurance purchase. You will be notified before the scheduled payment and you can cancel the subscription at any time by logging into your customer account management portal.
What are the benefits of signing up for Upgrade Assurance?
As a subscribed member, you no longer need to pay for upgrade fees with every launch of a new major version release. You will also get extended priority support from our support helpdesk (Basic support duration for SyncBackSE/Pro without Upgrade Assurance is 3 months from the date of purchase). Subscribed members who submit a support ticket will be flagged automatically by our support system, which we will attend to before normal priority tickets. Please note that the support hours and scope of coverage remains the same as outlined in our Support Policy.
New to SyncBack V12, Upgrade Assurance also includes Insider Access. Insider Access gives you early access to major new features before they're officially released in the next major version of SyncBack, at no additional cost.
What is Insider Access?
Insider Access is an exclusive benefit included with your Upgrade Assurance subscription. It gives you early access to major new features before they're officially released in the next major version of SyncBack, at no additional cost.
When we develop significant new capabilities for an upcoming major version (for example, features planned for V13 while you're using V12), Insider Access subscribers can enable and use these features immediately, as soon as they're ready. You don't have to wait for the full version release to benefit from our latest innovations.
- Optional: You choose which Insider Access features to enable. Use what benefits you, skip what doesn't.
- No extra charge: Included with your active Upgrade Assurance subscription.
- Immediate benefit: Access major features months or even years before they become part of the standard release.
- Stay current: Continue using your current major version while gaining functionality from future versions.
Traditional perpetual licenses require you to wait for the next major version release, and then purchase an upgrade, to access new features. Insider Access combines the best of both worlds:
- Perpetual license ownership of your current version
- Continuous access to cutting-edge features as they're developed
- Flexibility to adopt features at your own pace
As long as your Upgrade Assurance subscription remains active, you'll continue to receive both regular updates to your current version AND early access to major features from future versions. If your Upgrade Assurance expires, then you will lose access to all Insider Access features.
For example: If you're using SyncBack V12 with Upgrade Assurance, and we develop a powerful new cloud integration feature planned for V13, you could enable that feature through Insider Access immediately, without upgrading to V13 or paying anything extra.
How do I purchase Upgrade Assurance?
You can purchase Upgrade Assurance at our web store when buying or upgrading SyncBackSE and SyncBackPro. If you have already purchased SyncBackPro/SE, or upgraded, and did not purchase Upgrade Assurance, you can visit our upgrade store to purchase Upgrade Assurance.
Can I purchase Upgrade Assurance as a stand-alone product?
Yes. To see if you are eligible to purchase Upgrade Assurance as a stand-alone product, visit our Upgrade Checker page and enter your SyncBackSE/Pro serial number.
How do I cancel my Upgrade Assurance subscription?
You can cancel your Upgrade Assurance subscription from our customer account management site. Enter the email address registered during your purchase and an email with a link to access your account will be sent to your mailbox. Click on the link to go to your customer portal and you can cancel your subscription from the Subscription tab.
What happens to my SyncBackSE/Pro license if Upgrade Assurance is cancelled midway through the subscription?
Cancelling means that your existing Upgrade Assurance will not be automatically renewed once it expires, but it will remain active until it expires. If you cancel your Upgrade Assurance subscription, your SyncBackSE/Pro license will continue to be valid and so will your Upgrade Assurance (until it expires).
Will there be a refund for cancelling Upgrade Assurance subscription?
When the Upgrade Assurance subscription is cancelled, there will be no refunds. Upgrade Assurance will be valid until the end of your renewal date. When the renewal date is reached, Upgrade Assurance will not be auto-renewed and your subscription will expire.
Customers without an Upgrade Assurance subscription can continue to use whichever SyncBack version that is current prior to the subscription expiry. Unsubscribed customers with an existing SyncBackSE/Pro license have the option to buy upgrade license for future major version releases.
When Upgrade Assurance is added to my order, the option to pay by Wire Transfer and/or Purchase Order is removed. Why?
Please note that it is not possible to pay through a Wire Transfer/Purchase Order when Upgrade Assurance is added to your order. This is because the subscription requires a credit card or PayPal payment option to automatically deduct the annual fees from your card/PayPal account.
It would not be possible to make a future deduction through wire transfer/purchase order payments since they are considered one-time transactions. If payment through wire transfer/purchase order is required, Upgrade Assurance has to be removed from the selection first.