You may send attachments with your support ticket which help in the diagnosis of the issue you are reporting. For example, you may wish to attach a log file, screenshot, etc.
Click "Attach a File" in the support window and a "Browse" button will appear. Navigate then choose the file you wish to send.
Maximum Attachment File Size
Attachments are limited to 20MB or less.
Uploading Files over 20MB in Size
Do not attach files over 20MB to your ticket. Instead, upload them using this link: https://www.2brightsparks.com/upload
Enter your name, then select the files to upload. Please start each file name with your ticket number, for example 12345-logs.zip, so we can match it to your ticket. You will not be able to see the files after uploading, but we will receive them straight away.