Problem:

On Windows Vista (and later) SyncBackPro/SE cannot see networked drives but SyncBackFree can


Cause:

This issue is due to security changes introduced with Windows Vista (and continued with later versions of Windows). Microsoft made a change in Vista such that drives that were mapped without elevated privileges cannot be seen by processes run with elevated privileges:

https://support.microsoft.com/en-us/help/937624


Solution:

Instead of using a mapped drive letter in SyncBackSE/Pro, you can instead use a UNC path in point to your network share. A typical UNC format will look like this:

\\servername\Shared_Folder_Name

or

\\ip_address\Shared_Folder_Name


Network credentials to allow SyncBack access to your shared folder

If your network drive requires username/password credentials for access, you may need to save them under:
Modify > Expert > Network

so that SyncBack can provide the correct credentials during Unattended backups (Scheduled runs).


How do I find my UNC path?

One way to locate the UNC path of your network share is to look at the mapped drive in Windows Explorer. A network share may look like this in Windows XP and Windows 7 respectively:

Shared_Folder_Name on 'servername' (X:)

Shared_Folder_Name (\\servername) (X:)


or it could look like this (if you browse the Network to locate your shared folder):

Network

    Servername

        Shared_Folder_Name


In the first example, the share-name is shown first, followed by the machine-name, then the drive letter. The first two parts, when reversed & formatted appropriately equate to the UNC path:


\\servername\Shared_Folder_Name

which is what you should enter in SyncBack's Source or Destination box (plus any optional subfolder path within the share, if used).




Additional Information:

SyncBackPro/SE runs with elevated privileges (by default) in Vista-and-later because it requires the use of certain Windows functions (e.g. open/locked file copying) that are only available (in those versions of Windows) when using elevated privileges. You can configure SyncBackPro/SE to run without elevated privileges:

https://help.2brightsparks.com/support/solutions/articles/43000335833



Other ways to locate your UNC Path

You can likely also browse (click 'folder ' button on left of Source or Destination box) directly to the UNC path if you navigate via the Network section displayed in the browse dialog. Simply navigate ('drill into') to the machine-name, then select the share-name, and if required, any subfolder path within the latter.


Note that you cannot simply enter the machine-name and have it 'back up all shares' (Windows does not permit that: network connections must be to a specific/individual share). If you browse the Network section and try to select just the machine name, SyncBack will warn you that is not allowed.