It is entirely the users responsibility to ensure that our software meets their requirements (whatever they are, e.g. security) before purchasing our software. We are under no obligation to complete any forms or questionnaires from potential purchasers before or after purchasing any of our software.


Our policy is not to complete any forms or questionnaires before or after purchase.


Privacy and Data Handling in 2BrightSparks Software


2BrightSparks is committed to protecting the privacy, confidentiality, and ownership of our customers’ data. All 2BrightSparks products, including SyncBackFree, SyncBackSE, SyncBackPro, SyncBack Touch, SyncBack Monitor, and the SyncBack Management System, are designed so that your files and personal data remain under your control at all times.


Our software does not collect, store, or transmit your personal files or backup data to 2BrightSparks.


We Do Not Store or Access Your Files


All backup, synchronization, and restore operations performed by 2BrightSparks software take place directly between the locations you configure. These may include local disks, external drives, network locations, NAS devices, or cloud storage services that you choose to connect.


2BrightSparks does not operate any servers that store or process your backup data. Your files are never uploaded to, routed through, or stored on any 2BrightSparks infrastructure.


Your data always remains in the locations that you control.


Collection of Account Information


2BrightSparks does not collect or process any personal data from within the software itself.


However, when you purchase or register a 2BrightSparks product, certain basic account information is stored in our secure customer and licensing systems. This typically includes:

  • Your name
  • Your email address
  • Your product serial number and license details

This information is required to:

  • Associate licenses with customers
  • Deliver product keys and updates
  • Provide technical support
  • Manage subscriptions and renewals

This information is not obtained from your computer, your backups, or your files. It is only the information you provide when making a purchase, registering a product, or contacting support.


What We Do Not Collect


2BrightSparks does not collect, store, or transmit:

  • File names, folder names, or file contents
  • Backup destinations or cloud account details
  • Passwords for local, network, or cloud storage
  • Lists of what you back up
  • Usage activity related to your files

Your backup data and storage credentials always remain on your system and with the providers you choose.


What Information Is Sent to 2BrightSparks


In limited cases, some technical information may be sent to 2BrightSparks only when required to provide product functionality or support. This includes:

  • Software licensing and activation details
  • Optional crash reports or error logs, if you choose to send them
  • Support tickets and information you voluntarily provide
  • When optional software update checks are made only the software version number is transmitted

This information is used solely to operate the software, validate licenses, and provide technical support. It is never used to access or analyze your files or backup data.


Cloud Storage and Third Party Services


If you choose to use cloud storage services such as Google Drive, OneDrive, Dropbox, Amazon S3, Azure, or others, SyncBack connects directly to those providers using their official APIs and your own credentials.


Your data flows only between your computer and the cloud provider you selected. 2BrightSparks does not have access to your cloud accounts, passwords, or stored files.


Your Data, Your Control


You always remain the owner and controller of your data. You decide:

  • What files are backed up
  • Where they are stored
  • Which services or devices are used
  • How long data is retained

2BrightSparks software simply performs the actions you configure.


Summary


In simple terms:

  • Your files never go to 2BrightSparks
  • We do not store or view your data
  • We do not collect personal or file content information
  • We do not track or profile users
  • Your backups stay entirely under your control

Our privacy policy is available here: https://www.2brightsparks.com/privacy.html


If you have any questions about privacy or data handling, our support team will be happy to assist.