Norton's "Behavioral Protection" (also known as SONAR) may wrongly flag the digitally signed SyncBack installer (e.g. SyncBackPro64_Setup.exe) as IDP.Generic when you run it to upgrade an existing installation. When this happens, Norton will quarantine the installer EXE and remove its scheduled tasks and firewall rule.
This is a false positive. IDP.Generic is a heuristic detection — Norton flags the file based on the behavior it observes, not because the file matches a known threat. The actions Norton objects to (stopping the running copy of SyncBackPro, replacing its executable, and updating its scheduled tasks) are normal, expected behavior for any installer performing an in-place upgrade of an already-installed program.
All 2BrightSparks software is digitally signed and completely free of spyware, viruses, trojans, adware and malware. For the full list of known false positives affecting our software, see our No Nasties.