Download our software here.
Minor updates are free for current versions. 2BrightSparks defines a minor update as a minor improvement to the program that maintains the major version number. The following are examples of minor updates:
V8.1 to V8.2
V184.108.40.206 to V220.127.116.11
V8.x.x.1 to V8.x.x.2
Note that there may be numerous changes across a span of minor updates which could amount to significant improvements to the program. As an example, SyncBackPro V18.104.22.168 was released in October 2011 and SyncBackPro V22.214.171.124 was released in October 2014. Everyone who purchased a license to use V6 enjoyed free updates throughout this whole period (well over 400+ changes).
We do not provide free updates for outdated/obsolete versions, except in rare situations to address a critical issue.
Review the History of Changes for the frequency and type of update/upgrades our software undergoes.
There is a fee to upgrade SyncBackSE to SyncBackPro. Review the Pricing Details.
There is also a fee to upgrade to newer major versions of SyncBackSE or SyncBackPro from previous versions unless you purchased your license during a "grace period" (see the SyncBackSE and SyncBackPro sections below) or if you have previously purchased an Upgrade Assurance plan (see below). Visit our Web Store to upgrade.
2BrightSparks defines a major upgrade as delivering significant improvements to the program that are denoted by a change in the major version number. The following are examples of major upgrades:
V6 to V8
V126.96.36.199 to V188.8.131.52
V4.x.x.x to V8
SyncBackPro and SyncBackSE Upgrades
If you purchased SyncBackPro or SyncBackSE on or after 1st January 2017 then you can upgrade to Version 8 free of charge. Simply download and install SyncBackSE/Pro V8 - your existing serial number will work. However, if you purchased SyncBackSE/Pro V3 to V7 before 1st January 2017, then you must purchase an upgrade if you wish to use SyncBackSE/Pro V8. You can check to see if you can upgrade for free using our Upgrade Checker page.
(New for V8) Upgrade Assurance
Customers upgrading to SyncBackSE/Pro V8 will have the opportunity to purchase the optional Upgrade Assurance plan, which is a subscription service. Upgrade Assurance subscribers will get free upgrades for new major version releases and extended priority support. The annual subscription cost is US$10.00 per subscription. Visit our Upgrade Assurance article page for more info.
Is SyncBackLite eligible for upgrade discounts?
As an entry level backup solution, SyncBackLite is not eligible for upgrade discounts. SyncBackLite customers have the option to purchase a new SyncBackLite license when a newer major version is released, or remain with their current SyncBackLite license indefinitely.
General Upgrade Policy
1. The purchase of an upgrade license requires the previous purchase of a license. The upgrade serial number can only be used with a previously purchased valid serial number. Please ensure you have a record of your license number before purchase.
2. The number of upgrade license to buy cannot exceed the total number of past license previously purchased.
3. If you have several full licenses you may choose to purchase up to the same volume of upgrade licenses.
History of Upgrades
View the SyncBack changes page for details about the frequency and level of previous updates/upgrades: