SyncBackSE/Pro Major Version Upgrades Explained

Version 9 of SyncBackPro and SyncBackSE represents a major upgrade.

There is a modest upgrade cost to licensees who purchased a license some time ago. This article details the qualification for some existing licensees to upgrade freely, and also why the charge is being made.

Existing customers may check their eligibility for an upgrade using the following link:

Licensees of SyncBackPro and SyncBackSE have continued to enjoy thousands of new features, updates and fixes:

SyncBackPro V9 Upgrades

SyncBackPro Version 9 is a free upgrade for all customers who purchased a full or upgrade license on or after 1st May 2019.

The following upgrade prices apply to those who purchased a license before 1st May 2019. This may apply to you if you have paid for multiple licenses over a long period (volume discounts also apply):

Upgrading from earlier versions of SyncBackPro

  • SyncBackPro V8 to SyncBackPro V9: US$30.00
  • SyncBackPro V7 (and earlier) to SyncBackPro V9: US$35.00

Upgrading from SyncBackSE

  • SyncBackSE V9 to SyncBackPro V9: US$25.00
  • SyncBackSE V8 to SyncBackPro V9: US$35.00
  • SyncBackSE V7 (and earlier) to SyncBackPro V9: US$45.00

SyncBackSE V9 Upgrades

SyncBackSE Version 9 is a free upgrade for all customers who purchased a license on or after 1st May 2019.

The following upgrade prices apply to those who purchased a license before 1st May 2019. This may apply to you if you have paid for multiple licenses over a long period (volume discounts also apply):

  • SyncBackSE V8 to SyncBackSE V9: US$20.00
  • SyncBackSE V7 (and earlier) to SyncBackSE V9: US$25.00

Upgrade Assurance

Customers upgrading to SyncBackSE/Pro V9 will have the opportunity to purchase the optional Upgrade Assurance plan, which is a subscription service. Upgrade Assurance subscribers will get free upgrades for new major version releases and extended priority support.

Visit our Upgrade Assurance article page for more info. For Upgrade Assurance pricing, please visit our web-store.

Do I have to upgrade?

No. Although licensees will be advised to upgrade to the latest version, there is no requirement to do so. All existing licensees of SyncBackSE and SyncBackPro will continue to enjoy the benefits of version 5-8 indefinitely if they so wish. However, technical support for older versions will not be provided.

Support Ticketing

V9 licensees will get 3 months free basic support. Upgrade Assurance subscription is required for additional support after the free support period. All Version 9 licensees will get minor updates free of charge: review the frequency of updates.

Support for versions before 8 has officially ceased. Support for V8 will officially end on 1st Dec 2019. You may also read our Support Policy.

Why charge for the upgrade?

Here are a few of the many reasons why we believe a modest fee to upgrade is justified:

  • V9 offers substantive advantages over previous versions.
  • We continue to invest thousands of man hours actively developing and supporting SyncBackPro, SyncBackSE and SyncBack Touch with new features, updates, and fixes. View the comparison chart to see what is new in V9.
  • We pay for powerful new components that extend the programs.
  • We pay for additional services every month. These services support SyncBackPro and SyncBackSE users. For example our site allows free downloads of the latest version (server costs), our store allows users to pay for additional licenses, and our mailing list allows users to be informed about the latest updates and provides advice about how to get the best from their software (mailing list service provider).

In other words, when users purchase a license of our software, they also enjoy ongoing support of the software product through the site, hundreds of updated articles, a free and open forum, and 3 months support ticketing via email.

We hope you therefore agree that a modest charge for an upgrade is both fair and reasonable.

I am using V5/V6/V7/V8 but would like to try V9. Can I?

Yes, but note that you cannot have V5/6/7/8 and V9 installed at the same time. When you install V9 it will upgrade your existing installation (including its profiles and settings) and make a backup* of your original profiles and settings in case you later want to go back to using V5/6/7/8. You then have 30 days to evaluate V9.

After trying V9, if you decide not to upgrade, then you can uninstall V9 and install V5/6/7/8 (you must install the latest version of V5/6/7/8 from our Legacy Downloads page, which at this time is V5.20.0.0, V6.5.49.0, V7.12.12.0 and V8.9.15.0). When the latest V5/6/7/8 is installed it will restore* your original settings and profiles. Older versions of V5/6/7/8 (including V4 and V3) do not know anything about V9 and so will not know how to restore your original profiles and settings. This is why you must install the latest version of V5/6/7/8 to ensure your profiles and settings are restored in the event you want to roll back.

If you are a SyncBackSE/Pro V5/6/7/8 user and wants to evaluate 64-bit of V9, please make sure that you do not have the 32-bit versions of SyncBackSE or SyncBackPro installed at the same time as the 64-bit versions, and vice-versa. To evaluate SyncBackSE/Pro V9 64-bit, you should export your profiles from the 32-bit version, uninstall it, install the 64-bit version and then import your profiles. If you choose not to upgrade, you can roll back to your older version by performing the above steps in reverse.

* The default backup location of your V5/6/7/8 profiles will be a subfolder called SyncBackProV5/6/7/8 Backup or SyncBackSEV5/6/7/8 Backup (Folder name will reflect your version number depending on which SyncBack version you are backing up from) inside your '(My) Documents' folder (the full path\location of which is detected from your Windows configuration). There is an opportunity during the V9 install to change this to a custom location instead. If you do so, and then re-install V5/6/7/8, it is your responsibility to remember what that custom location that you chose was, and to 'point' V5/6/7/8 to it.