Frequently Asked Questions (FAQs)
Profiles are automatically backed up by default on program exit. Click on burger menu > Global Settings > Settings Backup page to see the location of ...
Tue, 5 Oct, 2021 at 7:23 PM
We occasionally get reports that a user cannot download the latest version of our software, and instead can only download a previous version. This is usuall...
Sat, 1 Feb, 2020 at 11:21 AM
If you cannot download a file directly from our site, then it is probable that your local computer, office network, browser, firewall, or security setting i...
Fri, 17 Jul, 2020 at 3:12 PM
Free technical support is available to all trial users and major version licensees of our commercial software. SyncBackSE and SyncBackPro licensees are enti...
Fri, 7 Jul, 2023 at 4:27 PM
Right-click a profile and select Rename from the pop-up menu. You can also select the profile and press F2. A dialog window will appear to make your new e...
Mon, 26 Nov, 2018 at 8:58 AM
Open/locked files can only be copied by SyncBackSE/Pro when the following criteria are met: SyncBackFree does not support copying of open/locked files. It...
Tue, 4 Jul, 2023 at 4:14 PM
A 'screenshot' is a still, digital image, or 'snapshot' of what appears on all or part of a computer screen. Screenshots can be useful to di...
Wed, 4 Nov, 2020 at 10:09 AM
My anti-virus program says your software contains spyware, viruses, keyloggers, etc. Our software does not contain spyware, adware, viruses, malware, ke...
Fri, 7 Jul, 2023 at 4:30 PM
SyncBack is for Windows operating systems only. Note that this does not mean they cannot be used with files and folders that are stored on computers running...
Mon, 9 May, 2022 at 10:07 AM
SyncBack Touch is available for macOS (also for Windows, Linux and Android). It lets SyncBackPro and SyncBackSE copy files to and from another device, e.g. ...
Fri, 7 Jul, 2023 at 4:31 PM