Frequently Asked Questions (FAQs)

How to Backup Profiles
Profiles are automatically backed up by default on program exit. Click Preferences > Options in the main menu then go to the Expert tab > centre secti...
Mon, 26 Nov, 2018 at 8:55 AM
Problems downloading software
We occasionally get reports that a user cannot download the latest version of our software, and instead can only download a previous version. This is usuall...
Mon, 26 Nov, 2018 at 8:57 AM
Problems downloading files
If you cannot download a file directly from our site, then it is probable that your local computer, office network, browser, firewall, or security setting i...
Mon, 19 Nov, 2018 at 5:04 AM
Technical Support by Email
Free technical support is available to all trial users and major version licensees of our commercial software. SyncBackSE and SyncBackPro licensees are enti...
Thu, 25 Apr, 2019 at 12:04 PM
Renaming a profile
Right-click a profile and select Rename from the pop-up menu. You can also select the profile and press F2. A dialog window will appear to make your new e...
Mon, 26 Nov, 2018 at 8:58 AM
Copying open and locked files with SyncBackSE/Pro
Open/locked files can only be copied by SyncBackSE/Pro when the following criterias are met: SyncBackFree does not support copying of open/locked files. I...
Thu, 25 Apr, 2019 at 11:46 AM
How to capture a screenshot of your computer
A 'screenshot' is a still, digital image, or 'snapshot' of what appears on all or part of a computer screen. Screenshots can be useful t...
Mon, 19 Nov, 2018 at 5:23 AM
Software reported as security risk
My anti-virus program says your software contains spyware, viruses, keyloggers, etc. Our software does not contain spyware, adware, viruses, malware, keylo...
Mon, 19 Nov, 2018 at 5:26 AM
Linux, UNIX, or Mac Operating System Support
SyncBack is for Windows operating systems only. Note that this does not mean they cannot be used with files and folders that are stored on computers running...
Thu, 25 Apr, 2019 at 12:19 PM
Running SyncBackSE and SyncBackPro on a Mac
SyncBack Touch is available for macOS (also for Windows, Linux and Android). It lets SyncBackPro and SyncBackSE copy files to and from another device, e.g. ...
Thu, 25 Apr, 2019 at 12:19 PM