Common Questions and Solutions

Empty folders-directories created in source
Why are empty folders/directories being created in the source? A common mistake is to create a Sync, or synchronization, profile instead of a backup (or...
Mon, 26 Nov, 2018 at 1:30 PM
Files and folders not selected are included
Files and folders I did not select are being included in my profile. Why and how do I change it? By default profiles will automatically include all new fil...
Fri, 17 May, 2019 at 4:34 PM
Sync profile copies deleted files
Sync profile copies back deleted files even though settings configured not to do that This article provides information about the problem when deleted file...
Thu, 25 Apr, 2019 at 11:59 AM
Viewing a profile log
How can I view a profile log? In the main window select a profile, click Task on the main menu, and then select View Log. A quicker alternative is to se...
Sat, 16 Jan, 2021 at 10:24 AM
Backup is smaller than original
My backup is smaller than the original and has fewer files. Why? A default backup profile will not copy the following: *.SBSECOR SBSE____.* deskto...
Mon, 26 Nov, 2018 at 12:05 AM
Administrator Privileges and SyncBack
Do I need to be an Administrator to use SyncBack? No, but if you are not an administrator then some functions may not function correctly or at all. Beca...
Mon, 20 Jan, 2020 at 2:42 PM
I do not want SyncBack to export profiles
When I exit SyncBackSE/Pro it exports all my profiles. Why is it doing that? How do I stop it? By default SyncBackSE/Pro will make a backup of all your pro...
Fri, 17 May, 2019 at 4:47 PM
Where SyncBackPro stores its database files
Where does SyncBackPro store its temporary database files? When memory is running low, SyncBackPro will free up memory and instead use a temporary database...
Fri, 17 May, 2019 at 4:48 PM
Profile only copies new and changed files
When I run a profile, does it copy every file? Does it only copy new and changed files? By default a SyncBack profile only copies new and changed files. Th...
Sun, 25 Nov, 2018 at 11:27 PM
Simulated Runs
What is a Simulated Run? What is a simulation? A Simulated Run lets you run a profile but no files are actually copied, deleted, moved, or changed. Running ...
Sun, 25 Nov, 2018 at 11:23 PM