Common Questions and Solutions

MP3 files copied even though they are not changed
Why do my MP3 files keep getting copied even though I've not changed them? Some media players, e.g. Microsoft Windows Media Player, may modify the las...
Sun, 25 Nov, 2018 at 11:20 PM
The maximum number of files for a profile
For SyncBackSE/Free the maximum number of files depends upon the amount of free memory (RAM) available (and also the amount of memory fragmentation). The...
Fri, 23 Aug, 2019 at 5:09 PM
HTML log files do not open with default browser
My HTML log files are not opening with my default browser. How do I fix this? In Windows File Explorer, navigate to the folder which contains your log f...
Fri, 17 Jul, 2020 at 4:02 PM
How to backup from a HTTP web server
How can I backup from a HTTP web server? SyncBack cannot directly download files from a HTTP server, but can use FTP. If FTP is not an option then a 3rd ...
Fri, 23 Nov, 2018 at 12:51 PM
Creating scripts and plugins for SyncBackPro
Can I create plug-ins, or write scripts, to extend or enhance SyncBackPro? Yes, SyncBackPro supports the use of scripts. - For SyncbackPro V8 (or ne...
Fri, 17 May, 2019 at 5:08 PM
Password storage
Where and how are my passwords stored? Are they encrypted? All passwords are stored encrypted. By default, the encryption is not strong however, and a d...
Fri, 17 Jul, 2020 at 4:13 PM
I cannot change the order of the profiles
In my group profile I cannot change the order of the profiles. Why? If the group profile is set to run the profiles in parallel (all at the same time) t...
Sat, 16 Jan, 2021 at 10:25 AM
Cannot display the SyncBack help file
I cannot display the help file. It says Action Cancelled. How do I fix it? Using Windows File Explorer: If you are using SyncBackSE: Right-click on...
Thu, 25 Apr, 2019 at 11:58 AM
Deleting profile deletes it from all groups
When I delete a profile, it deletes it from all the groups. Why? Profiles in Groups are not copies of the original profile, they are pointers to the origin...
Fri, 23 Nov, 2018 at 12:27 PM
Some of my profile names are shown in blue
Why are some of my profile names shown in blue? If a profile name is shown in blue, this is because you (or someone) has set a password for the profile ...
Fri, 23 Nov, 2018 at 12:15 PM