Common Questions and Solutions

Known bugs and problems with SyncBack
This article provides information about known bugs with the latest release version of SyncBackPro, SyncBackSE and SyncBackFree: https://help.2brightsparks....
Thu, 25 Apr, 2019 at 12:10 PM
Automatic backup and sync when files change
Can I backup or synchronize my files automatically whenever any of them are changed? Yes. Once you have created your profile, modify it, enable the Expert ...
Fri, 17 May, 2019 at 4:31 PM
Cannot see hidden folders
Cannot see hidden folders when choosing a source or destination folder To see hidden folders in a folder selection dialog box please follow these steps: ...
Mon, 26 Nov, 2018 at 12:55 PM
Backing up Microsoft Outlook PST files
Introduction This article describes how to locate and backup Microsoft Outlook files. The Personal Folder file (.pst / PST) is the place where Outlo...
Thu, 25 Apr, 2019 at 11:51 AM
The maximum path - filename length
What is the maximum path / filename length? The maximum path lengths (including filename) are: SyncBackV4 and later: approximately 32,767 characters, exc...
Fri, 23 Aug, 2019 at 5:11 PM
Maximum file sizes
SyncBack has no realistic maximum file size (it can create files larger than the biggest currently-available disk, by a huge margin) except as noted below: ...
Thu, 25 Apr, 2019 at 11:44 AM
Most common reasons for files being skipped
In SyncBackSE and SyncBackPro you can configure your profile to record in the log file the reason why a file or folder was skipped: modify your profile, ena...
Thu, 16 May, 2019 at 4:33 PM
SyncBack supported storage devices
Does SyncBack support my storage device? SyncBack supports any system that can be accessed like a normal drive. This includes CD-RW/DVD+-RW formatted us...
Fri, 23 Aug, 2019 at 5:14 PM
What is a Collision?
A collision is when a file in the source and destination differ, yet have the same name. That is, the same file (path\name) is both in the source and dest...
Mon, 26 Nov, 2018 at 4:33 PM
Filtered files and folders not deleted
Why are my filtered out files and folders not deleted from the destination? When a file or folder is filtered out, or unselected in the file & folder s...
Thu, 16 May, 2019 at 4:35 PM