Common Questions and Solutions

Known bugs and problems with SyncBack
This article provides information about known bugs with the latest release version of SyncBackPro, SyncBackSE and SyncBackFree. To report new bugs pleas...
Fri, 17 Jul, 2020 at 3:24 PM
Automatic backup and sync when files change
Can I backup or synchronize my files automatically whenever any of them are changed? Yes. Once you have created your profile, modify it, enable the Expert ...
Fri, 17 May, 2019 at 4:31 PM
Cannot see hidden folders
Cannot see hidden folders when choosing a source or destination folder To see hidden folders in a folder selection dialog box please follow these steps: ...
Mon, 26 Nov, 2018 at 12:55 PM
Backing up Microsoft Outlook PST files
Introduction This article describes how to locate and backup Microsoft Outlook files. The Personal Folder file (.pst / PST) is the place where Outlo...
Thu, 25 Apr, 2019 at 11:51 AM
The maximum path - filename length
What is the maximum path / filename length? The maximum path lengths (including filename) are: SyncBack V4 and later: approximately 32,767 characters, ex...
Wed, 11 Dec, 2019 at 10:55 AM
Maximum file sizes
SyncBack has no realistic maximum file size (it can create files larger than the biggest currently-available disk, by a huge margin) except as noted below: ...
Thu, 25 Apr, 2019 at 11:44 AM
Most common reasons for files being skipped
In SyncBackSE and SyncBackPro you can configure your profile to record in the log file the reason why a file or folder was skipped: modify your profile, ena...
Thu, 16 May, 2019 at 4:33 PM
SyncBack supported storage devices
Does SyncBack support my storage device? SyncBack supports any system that can be accessed like a normal drive. This includes USB keys, CompactFlash, SD...
Tue, 15 Sep, 2020 at 11:10 AM
What is a Collision?
A collision is when a file in the source and destination differ, yet have the same name. That is, the same file (path\name) is both in the source and dest...
Mon, 26 Nov, 2018 at 4:33 PM
Filtered files and folders not deleted
Why are my filtered out files and folders not deleted from the destination? When a file or folder is filtered out, or un-selected in the file & fold...
Mon, 8 Jun, 2020 at 10:25 AM