Common Questions and Solutions

MP3 files copied even though they are not changed
Why do my MP3 files keep getting copied even though I've not changed them? Some media players, e.g. Microsoft Windows Media Player, may modify the la...
Fri, 7 Jul, 2023 at 1:59 PM
The maximum number of files for a profile
For SyncBackSE/Free the maximum number of files depends upon the amount of free memory (RAM) available (and also the amount of memory fragmentation). The...
Mon, 28 Nov, 2022 at 2:55 PM
HTML log files do not open with default browser
My HTML log files are not opening with my default browser. How do I fix this? In Windows File Explorer, navigate to the folder which contains your log f...
Fri, 17 Jul, 2020 at 4:02 PM
How to backup from a HTTP web server
SyncBackPro V11 can download files from web servers. See the help file for details.
Fri, 7 Jul, 2023 at 3:49 PM
Creating scripts and plugins for SyncBackPro
Can I create plug-ins, or write scripts, to extend or enhance SyncBackPro? Yes, SyncBackPro supports the use of scripts. - Scripts can be written in...
Mon, 18 Dec, 2023 at 10:00 AM
Password storage
Where and how are my passwords stored? Are they encrypted? If you are using SyncBackPro V11 then you can make use of a secrets manager to retrieve your ...
Fri, 7 Jul, 2023 at 3:54 PM
I cannot change the order of the profiles
In my group profile I cannot change the order of the profiles. Why? If the group profile is set to run the profiles in parallel (all at the same time) t...
Fri, 7 Jul, 2023 at 3:55 PM
Cannot display the SyncBack help file
I cannot display the help file. It says Action Cancelled. How do I fix it? Using Windows File Explorer: If you are using SyncBackSE: Right-click on...
Thu, 25 Apr, 2019 at 11:58 AM
Deleting profile deletes it from all groups
When I delete a profile, it deletes it from all the groups. Why? Profiles in Groups are not copies of the original profile, they are pointers to the ori...
Fri, 7 Jul, 2023 at 3:56 PM
Some of my profile names are shown in blue
Why are some of my profile names shown in blue? If a profile name is shown in blue, this is because you (or someone) has set a password for the profile ...
Fri, 7 Jul, 2023 at 3:58 PM